GP Appointments

Going forward all our apointments will be based on a GP telephone/video Consulatation Traige System. This means that a GP will determine if you need to be seen for  face to face consulattion, in the surgery.  The GP will take information given to the receptionist by you, the patient. Please be as clear and precise as possible about the nature of your health problem, this will help us to help you.
We need your contact details, your date of birth, telephone number, please indicate if you have access to a smart phone, and an email address. These measues are essential to limit the spread of the Corona Virus. Please do not attend the surgery unless you have been requested to do so. We have appointments available for patients into either a Hot or  Cold Clinic. Please note that telephone calls may be recorded for training and quality purposes. 

This is in line with current National guidance to protect patients.

As per national advice ALL patients with

• Fever AND/OR
• Loss or change of taste or smell.
• New and continuous cough
  • New – a cough that you’ve not had before. For those who usually have a cough, it means it’s got worse.
  • Continuous means coughing for more than an hour more than 3 times in 24 hours.

Should contact https://111.nhs.uk/covid-19/ or 111 (if no internet access)

They will advise you what you need to do. Including testing and self isolation. https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Hot Clinic 

If our clinicians decide a patient needs to be seen face to face and has a risk of coronavirus then the you will be seen at the surgery.  Please only attend if you have been offered an appointment and if possible, please attend alone. You will be seen by a clinician wearing full protective equipment including a mask, gloves and an apron. All patients and family will be required to wear a mask whilst they are in the building.

When you arrive please call the surgery so we know you have arrived

1. Ideally,  wait in your car and you will be called when we are ready for you to enter the building 
2. Or you can wait outside to be called in
3. Alternately you can wait in the designated waiting area

Cold Clinic 

If on the basis of GP triage you are requested to attend for a face to face appointment as a result of being acutely unwell, please attend alone if you can. This will minimise the spread of infection. You may be seen by a clinician wearing full protective equipment including a mask, gloves and an apron. 

When you arrive please call the surgery so we know you have arrived

1. Ideally,  wait in your car and you will be called when we are ready for you to enter the building 
2. Or you can wait outside to be called in
3. Alternately you can wait in the designated waiting area

Our position will be reviewed daily, with guidance from NHS England and the UK Government in mind, so please expect our service to change to best deal with this global crisis. We are likely to use much more remote working, including telephone and video consultation. We will be communicating any changes via our telephone answering message and website. If you do contact us please make sure we have you correct address, telephone number (mobile and landlines) and email address.

We are taking these measures after guidance from NHS England and the UK Government so we can help reduce the spread of the disease, protect patients and staff and keep a service running for patients. We thank you in advance for following these changes and playing your part in minimising the risk of infection.

Practice Nurse/ Healthcare Assistant Appointments

Your Practice nurses will continue to manage your chronic health reviews, but will move to either telephone or video consulatation where possible.. They will determine whether you need to come into the surgery for disease management. This will help minimise the spread of Corona Virus and protect you from infection.
 

Changing the service to Protect Patients 

We will be instigating changes to our service delivery, particulary how we manage patients in the Corona Virus Era. We hope to resume a normal service as and when the Goverment ask us to do so. The management team has considered how best to minimise the risk of infection particulary for our most vulnerable patients.

Practice nurses will be moving to specialist disease clinics going forward, and they will determine whether a remote or face to face consultation is in your best interests. Should you be requested to attend surgery, you will find that you will be with other patients with simlar health concerns, we are aiming to reduce your contact with the general practivce population. This will help us to maintain a level of infection control, increase the possiblity of ensuring strong measures for social distancing and reduce the real risk of Corona Virus spread.

We thank you in advance for your co-operation.

Your Doctors

• Dr Malcolm L Burnie
• Dr Tanzila Choudhry
• Dr Gemma Goy
• Dr Alan Morris
• Dr Emma Gladwinfield