We have noted a marked increase in incoming telephone calls and many of these are because patients are unable to get through to other organisations such as pharmacies, hospital departments, consultant secretaries and 119 regarding covid vaccine passports and appointments.  Whilst we sympathise that this is frustrating the extra calls are clogging up our lines and preventing staff from dealing with practice matters.  We would ask that you please refrain from calling us and persevere with the organisation in question.