St. James Medical Centre |
Burnley Road, Rawtenstall, BB48HH01706 213060 |
Patient Advice and Liaison Service (PALS)The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious. So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. ![]() PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate. What does PALS do?
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Announcements
Telephone /Video Triage System
SJMC operates a telephone/video triage system, please see the Apoointments section of the website.
COVID 19 Privacy Notice
A Covid 19 Privacy notice has been published for the practice. Please the downloads section.
Prescribing of Over the Counter Medicines
Your GP, nurse or pharmacist will not generally give you a prescription for medication that can be bought over the counter for a range of s ... read more » More InformationYour Doctors |