St. James Medical Centre |
Burnley Road, Rawtenstall, BB48HH01706 213060 |
SuggestionsWe greatly value feedback. The last patient survey was developed to gather your views and help improve the service we deliver to you. However, should you have suggestions, please feel free to write to the management team. ComplaintsAs a patient, should you feeel the need to complain about the service you have recieved, the following information will set out the process for you generally, but in the event of a formal complaint the management team will write to you inform you of what will happen next. Most complaints in the practice stem from mis-communication or feelings that you are not getting the service you would like. The practice is committed to delivering a high standard of care, the entire practice team work diligently to make your healthcare journey as stress free as possible. As you can imagine, the volume of demand on services provided can be difficult at extremely busy periods in the mornings on the telephone and in the practice at the begining and end of the week. So perseverence at these busy times is greatly appreciated in advance. Complaints should be:
The period for making a complaint is:
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Announcements
Telephone /Video Triage System
SJMC operates a telephone/video triage system, please see the Apoointments section of the website.
COVID 19 Privacy Notice
A Covid 19 Privacy notice has been published for the practice. Please the downloads section.
Prescribing of Over the Counter Medicines
Your GP, nurse or pharmacist will not generally give you a prescription for medication that can be bought over the counter for a range of s ... read more » More InformationYour Doctors |