Make Appointments?

An appointment system is in operation at the surgery. The phone lines are open from 8.00am to 6.30pm daily. There are a few appointments available with each doctor which are reserved for pre-booking. If your condition is not urgent and therefore not appropriate for a same day appointment, please ask if there are any regular appointments available for another day. This allows people with an urgent medical needs to be seen by the doctor as soon as possible. You can pre book appointments that are available on line by clicking on the following link. Please be aware that there are a small number of appointments to book per doctor per day however not every appointment can be pre booked. 

Click here for on-line Appointments

Non-urgent Appointments

Patients are now registered with the practice and not an individual doctor, therefore you have the opportunity to consult with all the doctors in the practice.

Urgent Appointments

If you think that you need to be seen more urgently than the appointment offered, please inform the receptionists. You will always be given an appointment on the same day or within 24 hours although a choice of time or doctor may not be available.

If you think that you may need more time with the doctor, then please let the receptionist know, so that if necessary, she can book you for more time. Please note that one appointment is for one person only. If more than one person is to be seen, then please book an appointment for each person. If you are worried that you or your child may have contracted an infection which could be spread to other patients, then please inform the receptionist so that you can be isolated from the other patients thus limiting the infection risk to vunerable patients attending the surgery.

Genuine emergencies will always be seen, but please do not say that the problem is urgent if it is not. Please note - requests for Incapacity Certificates are classed as non-urgent and will require a routine appointment.
If you cannot keep the appointment you have made, then please contact the surgery to cancel it as soon as possible, in order that the appointment may be offered to someone else.

How do I Obtain Telephone Advice

All the doctors are happy to give advice over the telephone, but do not like to be disturbed during a surgery when they are dealing with other patients. 
The best time to call the surgery will be during the morning session. The doctor will return your call after the morning surgery. If the doctor is not available, a member of our reception staff will update you on when the doctor will become free to talk to you. Whilst every effort is made by the doctor to call patients back, please be patient as the service is provided within booked surgeries with capacity for meeting periods of high demand. It is difficult to predict this demand and remember you could be the patient in the surgery taking up the urgent appointment slot.

The receptionsits will need to ask for some details in order to help you, but anything you tell them will be treated in confidence and is strictly to inform the doctor and minimise delay in treating you.  Please be aware that we are unable to provide telephone advice to patients who are abroad.


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